01↗
⌁
AlwaysOn Data
A restricted data package activated immediately and recovered from future recharges.
A partnership concept by T2 + fonYou
Keep customers connected when balance runs out.
T2 AlwaysOn helps mobile operators offer a specific data package or complete a call when prepaid customers have insufficient balance. Customers use the service immediately and pay through future recharges.
Restricted products. Explicit consent. Measured recovery.
9:41•••
T2 AlwaysOn
AVAILABLE WHEN NEEDED
DATA PACKAGEAlwaysOn DataActivate now · recover later
›CALL COMPLETIONAlwaysOn VoiceConnect now · pay later
›Data package01
Completed call02
01One moment of need. Two controlled ways to stay connected.
PREPAIDUSSDIVRRECHARGERECOVERY
01THE MOMENT OF LOSS
Insufficient balance ends customer journeys.
A customer tries to browse or call. The balance is not enough. Traditional credit is declined. The journey simply stops — at the exact moment the need for connectivity is clearest.
01Customer needs connection
→
02Balance is insufficient
→
03Sale is lost
THE OPENING↗
01→02
Turn an interrupted journey into a specific, measurable connectivity offer — without giving unrestricted balance.
02THE PRODUCT LAYER
Specific products for specific needs.
AlwaysOn is not free balance. It is a controlled connectivity product, offered at the point of need, with clear terms and a recovery path.
02↗
◌
AlwaysOn Voice
A specific call completed after clear IVR consent, with payment collected later.
03↗
+
AlwaysOn Recharge
An alternative offer placed in recharge, data, credit and digital acquisition journeys.
03THE CUSTOMER JOURNEY
From no balance to next connection.
01
Detect
Insufficient balance or a declined credit request opens a relevant offer.
02
Present
Price, validity and repayment terms are clear before the customer accepts.
03
Activate
Explicit consent triggers the specific data package or call completion.
04
Recover
Future recharge events recover the value partially or in full.
Reference experience
Inspired by a proven “No credit” journey pattern — adapted for each operator’s channels, products and rules.
04WHERE IT LIVES
Meet the customer where they already are.
T2AlwaysOnOFFER LAYER
▦Data portal
↗Recharge
⌘USSD
◌IVR
✦SMS / push
◎Digital campaigns
Social and digital campaigns can bring customers into an authenticated operator journey. AutoFlex remains a fonYou channel to be confirmed.
05INITIAL MARKETS
Start where the use case is strongest.
NGPILOT HYPOTHESIS
Nigeria
Data packages for customers with insufficient balance or declined airtime credit.
Validate FCCPC DEON, NCC and data protection requirements.↗
MXPILOT HYPOTHESIS
Mexico
Emergency data packages placed in prepaid recharge and digital channels.
Local pricing and regulatory design agreed with the operator.↗
06OPERATOR ARCHITECTURE
Designed to connect to what already works.
The final design depends on each operator’s architecture. The model is modular by intent.
01OCS & billing
02Data provisioning
03Recharge events
T2AlwaysOnORCHESTRATION LAYER
04USSD & IVR
05Digital portals
06CRM, fraud & analytics